Privacy Policy

Privacy Policy

We are committed to preserving the privacy of all visitors and users of this website. We will only use your personal information in accordance with this privacy policy. We are bound by the Data Protection Principles contained in the Data Protection Act 1998.

We obtain most of the information directly from our customers through application or other forms, and from maintaining records of information provided in the course of ongoing customer service.

We may also collect information about your use of the website, such as pages visited, frequency and duration and visit and trading activities.

We will use information collected from you to provide the information and services requested by you and to improve the quality of our service. Unless you are informed otherwise, the personal information we hold is used for:

Reviewing your ongoing needs; Enhancing customer service and products; Giving you ongoing information or opportunities that we believe may be relevant to you.

Hop Online will hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.


To make using our website as straightforward as possible and to improve the service we offer you, we use cookies.

Cookies are harmless text files that web servers can store on your computer's hard drive when you visit a site. They allow the server to recognise you when you revisit. There are two main types of cookies:

  • Transient (or per-session) cookies - these only exist for your site visit and are deleted on exit. They recognise you as you move between pages, for example, recording items added to an online shopping basket. These cookies also help maintain security;
  • Persistent (or permanent) cookies - these stay on your machine until expiry or deletion. Many are built with an automatic deletion date to help ensure your hard drive doesn't get overloaded. These cookies often store and re-enter your log-in information, so you don't need to remember membership details.

We use cookies to:

  • Gather customer journey information across our sites;
  • Ensure your privacy;
  • Store login details;
  • Store details of your marketing and product preferences to improve our targeting and enhance your journey through our sites;
  • Evaluate our sites’ advertising and promotional effectiveness;

We use both our own (first party) and partner companies' (third party) cookies to support these activities. The table below explains the cookies we use and why:

Name Purpose More Information
Hop Online site Cookie Acceptance Cookies Accepted This cookie is used to record if a user has accepted the use of cookies on our website www.aboutcookies.org
Google Analytics _utma
These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

Changing Your Cookie Settings

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. Please note that should you choose to set your browser to disable cookies, you may not be able to access secure areas of this Site, for example any online accounts you may hold.

IP Address

An IP address is a unique number that identifies your computer while connected to the Internet. IP addresses are not linked to personally identifiable information. We also use IP addresses to analyse overall visitor behaviour and preferences on the Site.

Your Rights

You have (subject to certain exceptions) the right to obtain any personal information which Hop Online holds about you and inform us of any perceived inaccuracy.

To make a request, please write to us, verifying your identity and specifying what information you require.

We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. We will acknowledge your request and respond to it within 40 days of receipt of your application and any applicable fee.

Amendments to Policy

We reserve the right to change this policy at any time. If any changes are made an updated version will be posted on this page.

Thank you for getting in touch with us. We'll respond as soon as possible.

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Best wishes,

Hop Online